FAQs

1. What makes Lovebrook & Green different from other department stores?

We carefully curate ethical brands that combine craftsmanship, design and sustainability. Every brand we host has been chosen not only for its artistry but also for its integrity. We assess each brands’ commitment to people, planet and responsible business practices. Unlike traditional department stores, we place equal value on beauty and impact.

2. How do you verify that the brands you feature are truly ethical and sustainable?

We follow a clear and transparent Green Claims Code verification process. Each brand provides evidence, from certifications to independent reports, that supports its sustainability claims. This way, you can shop knowing that every piece has been carefully checked and not simply taken at face value.

3. Where do your brands source their materials?

Transparency matters to us. Each brand shares detailed information about its materials as part of our assessment. Many use recycled or regenerative sources, others work with heritage craftspeople, and all prioritise responsibility. You’ll find sourcing information clearly explained on each brand’s page.

4. How does Lovebrook & Green support artisans and communities?

Behind many of our brands are skilled hands and centuries-old techniques. By working with local makers, cooperatives, and social enterprises, our brands help preserve cultural craftsmanship while ensuring fair pay and dignified livelihoods. When you choose a piece here, you’re supporting those stories.

5. How do I know which product is right for me?

Each product page shares more than the design details – it tells the story of the materials, craftsmanship and values behind the piece. For personal guidance, our customer care team and personal shoppers are here to help you find the right piece that feels like it was made for you.

6. How does your Concierge service work?

Enjoy a private online personal shopping, styling or interior design consultation from the comfort of your own home. Our recommended stylists and designers are the best at what they do and share our passion for natural materials, high ethical standards, reuse and low-waste.

Simply visit our Concierge page to book an online session with our personal shoppers, stylists or interior designers. Or call 07356 107550 to speak to our customer care team who will 

7. How much does your Concierge service cost?

Our personal shopping service is free. An initial 30 minute session with our recommended personal stylists and interior designers is also free. Any subsequent 30 minute sessions with them are then charged at £75. You will also soon be able to book more in-depth sessions with them. Watch this space.

8. Do you ship worldwide, and how do you manage the environmental impact of shipping?

At present, we deliver across the UK. International shipping will be introduced soon, with careful thought given to minimising environmental impact.

9. What happens if I want to return an item?

We encourage thoughtful purchasing, but we understand that sometimes a piece may not be quite right. Items can be returned within 14 days if unused and in their original condition.

Should you wish to return an item, you can fill out the returns form on this page, contact us by email at customercare@lovebrookandgreen.com or telephone 07356 107 550 with your order number and our team will support you.